In this session, Wendy Estela (Estela Law, PLLC) demystifies one of the most uncomfortable but inevitable parts of running a design business: what to do when your client is wrong — factually, contractually, or operationally — and you need to correct the situation without damaging the relationship or your reputation.
You’ll explore how a well‑structured design agreement becomes your strongest ally, not just at signing but throughout the entire project lifecycle. Wendy will walk through real‑world scenarios designers face every day: clients challenging agreed‑upon scope, pushing back on fees, resisting change orders, misunderstanding procurement, or attempting to shift responsibility for builder‑driven issues.
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